I agree with Telus. This is not about a ‘greedy telco’ it is about personal responsibility. Canada is becoming a place where it is becoming acceptable and almost encouraged to abandon personal responsibility for your actions and choices. This woman should have known that she was going to see a big bill and Telus should not be expected to have to teach her about data usage on her phone. The iPhone even has a warning on the toggle switch that turns on data roaming: “Turn data roaming off when abroad to avoid substantial roaming charges…”
From a pure capitalistic and free market perspective I am baffled why the phone companies don’t cap data plans at some arbitrary amount rather than deal with the PR fallout from the sob stories such as this.